Intelliresponse systems, the leading provider of virtual agent technology solutions for the enterprise, is pleased to announce the addition of its 150th enterprise customer, bringing the total. The intelliresponse virtual agent va technology platform is a next generation selfservice software that automates the process of delivering answers to customer questions posed across a variety. Blue cross and blue shield of kansas city enhances digital. About 30 websites of intelliresponse at topalternate. Intelliresponse competitors, revenue and employees owler. Intelliresponses headquarters is located in toronto, ontario, ca m5c 3a1. We create profitable online conversations for our private and public sector customers around the. Use credit union selects intelliresponse virtual agent to. Arvest bank selects intelliresponse to improve online service.
The intelliresponse virtual agent solution delivers a single, accurate, and approved answer to selfservice questions posed across a wide array of customer interaction channels, including corporate websites, voice and textenabled mobile applications, social media platforms, and agent desktops. Liveperson vs salesforce live agent 2020 comparison. Intelliresponse vas virtual agents deliver accurate answers on web, contact. These are generally performed in conjunction with the colocation host to cover both the external firewall security of the colocation host, and the internal loadbalancers managed by intelliresponse. Redefining customer acquisition and engagement 247. Does your customer experience support customer success and. This tool typically helps with organizational training by delivering worldclass digital customer service and knowledge management across multiple channels, which helps reduce email, live chat, and phone call volumes. Liveperson is an aipowered messaging platform that makes it easy for businesses to answer questions and complete transactions on sms, facebook messenger, apple business chat and whatsapp along with your brands website or mobile app. The vendor started with the first chat patent more than. It is believed to be the next generation selfservice and knowledge management tool, which. Intelliresponse provides virtual agent technology solutions that enable profitable online conversations for enterprises worldwide. Intelliresponse is a provider of virtual agent technology solutions for the enterprises.
Virtual agent branding takes advantage of a hot customer service trend, and it more accurately describes the capabilities, features, and benefits of the product. The solution uses a virtual concierge to move customers through the process while gathering information related to their request or question along the way. Genisys credit union boosts online customer service with. With intelliresponses virtual agent technology, genisys credit union now has unprecedented insight into members needs, enabling the company to proactively adapt products and provide the best. Virtual assistants, or vas, are not a new concept, originating in the mid 1960s without digital representation of course and making a brief resurgence in th. The new app and integration bring an enterprisegrade virtual agent technology solution to the salesforce service cloud to help both consumers and contact center agents find a single right answer to their questions across digital and agent channels. Prnewswire intelliresponse, provider of the most widely deployed enterprise virtual agent technology, today announced tech cu technology credit union. The solution will boost enterprise digital selfservice and knowledge management functions for the insurer. With the intelliresponse virtual agent solution, your organizations main customerfacing website can be transformed into a powerful online customer selfservice solution. Intelliresponses solution is focused on three core pillars. Keap vs intelliresponse virtual agent comparison itqlick.
Apr 2020 keap or intelliresponse virtual agent va which crm software is better. Virtual agent software provider seeks to reduce call center training time, streamline member service capabilities. Blue kc implements intelliresponse for selfservice. Virtual assistedservice products and services use software to. Use an easy sidebyside layout to quickly compare their features, pricing and integrations. To fully understand what a virtual agent is, think about the worlds most popular virtual assistants, alexa and siri. With our patented enterprise virtual agent eva solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed.
With the onset of the affordable care act, blue kc anticipates an influx in customer inquiries. We are sometimes compared to existing enterprise search technologies, but intelliresponse is not a search solution it is a true omnichannel virtual agent solution, with customers deploying our technology across multiple customer touch points including. The product had been called intelliresponse answer suite and, before that, simply intelliresponse. Intelliresponse is a leading provider of virtual agent technology solutions and knowledge base management software for enterprises. How does intelliresponse compare to its competitors. Intelliresponse adds targeted marketing to virtual agent. We create profitable online conversations for our private and public sector customers around the world. Intelliresponse virtual agents for the enterprise youtube. Top virtual assistant companies in 2018 top virtual. Their knowledge management application, answers, provides customers with access to company information at anytime.
The current product offering is developing sales and service oriented software that encompasses big data, predictive analytics, virtual agents and. Toronto, ontario june 6, 2012 intelliresponse systems, provider of patented multichannel web selfservice and virtual agent software solutions that drive profitable online conversations, announced today that it has been named a finalist for the call center excellence awards, in the best technology solution provider category. Intelliresponse launches data visualization tool for. We are a true multichannel virtual agent solution, with customers deploying our eva solution simultaneously across multiple customer engagement touch points including. Intelliresponse va deploys on web pages, agent desktops, social networks, and mobile devices. Intelliresponse can support multiple communication channels, including corporate websites, social media, mobile applications and agent desktops. Its virtual agents invite customers to ask them questions in text or, on mobile devices, in speech. Better yet, reach put to a regular client of the software and ask for their opinion concerning the application in question. The current product offering is developing sales and serviceoriented software that encompasses big data, predictive analytics, virtual agents and. When consumers interacted with a virtual agent, they would often come to a point. Access inside key differences chart included and find the right crm. Security audits performed by intelliresponse security audits of the infrastructure are performed regularly.
Liveperson vs bomgar remote support 2020 comparison. Intelliresponse is the leading provider of virtual agent technology. By guiding customers through the information gathering process and acting as an online concierge, intelliresponse virtual agents increase the likelihood of conversion to sales and solve a variety of customer experience and customer. Intelliresponse named finalist for call center excellence. Likewise, liveperson and salesforce live agent have a user satisfaction rating of 100% and 92%, respectively, which suggests the general response they get from customers. Intelliresponse virtual agents empower organizations to create profitable online conversations with prospective and existing customers in a variety of ways.
Intelliresponse virtual agent is the virtual assistedservicevirtual agent offering from intelliresponse systems, inc. Provider of virtual agent technology for the enterprise sector. Tech cu taps intelliresponse to strengthen online member. Intelliresponse provides virtual agent technology solutions that enable profitable online conversations for. Intelliresponse is the leading provider of virtual agent technology solutions for the enterprise. Optus says yes to intelliresponse virtual agent from. The company provides software technology designed to engage customers in automated conversations across multiple interaction channels on the web. Intelliresponse today announced it has launched intelliresponse virtual agent va for salesforce on salesforce1 appexchange, empowering businesses to.
Intelliresponse rebranded its offering as intelliresponse virtual agent during 2q2012. After a customer asks a question online and receives an answer from a virtual agent, offers delivers a relevant offer targeted to that customers. Intelliresponse, a provider of enterprise virtual agent technology, has launched offers, software that presents realtime, customized promotions to customers during a customer service interaction. Intelliresponse welcomes its 155th enterprise customer and. Intelliresponse virtual agents for higher education.
It is considered one of the market leaders when it comes to realtime intelligent customer engagement. Record demand for its awardwinning enterprise virtual agent software helps company achieve industry leading milestone toronto, ontario jan 16, 20 intelliresponse systems, the leading provider of virtual agent technology solutions for the enterprise, is pleased to announce the addition of its 150th enterprise customer, bringing the total number of customerfacing deployments of. Reflecting a need for better customer experience in health insurance, blue cross blue shield of kansas city blue kc has implemented the virtual agent technology platform from intelliresponse. Intelliresponse virtual agent va cost more but does it fit your needs. Intelliresponse developed a patented approach to intent recognition that enabled consumers to complete tasks using selfservice. Intelliresponse debuts virtual agent for salesforce1. Additionally, software security probes are performed at this time to ensure the. Intelliresponse is the worlds leading provider of virtual agent technology solutions for the enterprise.
Flow solutions new accelerate your automation with prebuilt business processes and flow building blocks lightning data find the right data and connect it to your org. Intelliresponse virtual agents capture questions submitted through the various channels, so that the support team can identify customer requests and challenges. Continue reading intelliresponse launches virtual agent for salesforce on salesforce1. Virtual agent software provider intelliresponse celebrates. The technology developed by intelliresponse paved the way for 247 aiva, the industryleading aipowered conversational chatbot.
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